Refund Policy

  • Gruchee offers a hassle-free 30-day return policy, giving you ample time to decide. You must return the item within 30 days from the date of purchase. After this period, returns will not be accepted.
  • To qualify for an exchange or refund, your reason must be genuine. Otherwise, exchanges or refunds will not be processed.
  • Ensure that items are returned in their original condition, unused, undamaged, and with tags intact.
  • In the event of receiving a defective or damaged item, please contact us immediately at gruchee541@gmail.com or +92 328 7958646.
  • Refunds will be credited to your bank account without any shipping charges. However, customers are responsible for the Rs 200 shipping cost for all returns.
  • If you need to exchange a product due to a wrong delivery or fault, you won't incur any charges.
  • Please note that shipping costs are non-refundable for returns. All returns should be shipped to the following address: 17 MAIN HARBANSPURA, LAHORE, PAKISTAN 54100